60-day return policy
60-Day Return Policy
We at xedal are committed to your satisfaction and stand behind the quality of our products. If you are not fully satisfied with your purchase, you can return it within 60 days of the original purchase date. Please review the following information carefully to ensure a smooth return process.
Eligibility for Returns
To be eligible for a return, your item must be in its original condition, unused, and in the same packaging as when you received it. It must also have all original tags and labels attached. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact our customer service team at [info@suomensivut.com] to notify them of your intent to return the item.
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Provide the following information in your communication:
- Order number
- Item(s) you wish to return
- Reason for the return
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Once you've received confirmation and instructions from our customer service team, securely package the item to prevent damage during transit.
Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item. We cannot guarantee that we will receive your returned item.
Refund Process
Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and a credit will be applied to your original method of payment within a reasonable timeframe.
Exchanges
We currently do not offer exchanges. If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at [customer-service-email]. We will guide you through the return process and provide instructions for returning the item.
Contact
If you have any questions about our 60-Day Return Policy or need assistance with a return, please contact our customer service team at [customer-service-email].
Please note that this return policy is provided for reference purposes and may need to be tailored to your specific business practices and legal requirements. It's advisable to consult with a legal professional to ensure compliance with applicable laws and regulations.